Like any service or retail business, Brown's Pools & Spas could not exist for long if it were not meeting customer's needs and providing services that satisfy them. Besides our 35 years of continuous operation, one of the best evidences that we are meeting this objective is the direct feedback we receive from our customers. While we're not perfect, like any other business, we strive to make sure that the comments we've received in writing and shared on this page continue to be an accurate reflection of the service we provide. Thanks to our many loyal customers, we hope their trust will inspire others to entrust us with their business as well!
"Some time in late June I called Brown's Pools and told them I would like for them to install a pool at our home. They immediately came out and we agreed on what we wanted. After that, everything, and I mean everything, went exactly how they told me it would. Different workers would come out and knew exactly what to do. They are some of the best mannered guys I have ever seen. They came and did their jobs and also cleaned up after themselves…. You have done a great job! This is not the first pool we have had installed. In fact, it is the sixth. Never have we been so satisfied. I know a lot of work has gone into your planning and the way you do business. You should be proud. Thank you for all your good work. God bless you."
Bo & Carolyn
Villa Rica, GA
"I just wanted to take a minute to thank you for the great job you did on our “Backyard Vacation.” It certainly turned out to be everything you promised. You made the process endurable. You gave us a truly realistic timeline of events and did everything you said you would. I also appreciate the fact that I was able to reach you whenever I had a question or concern. Building our pool has been a pleasurable experience and I will gladly recommend Brown's Pools."
"Thank you so much for the beautiful job you and your staff have done building our swimming pool. It has really turned out to be so much more than we had ever dreamed. From start to finish, you and all your staff were great to work with. We are looking forward to the many years of business we will do together."
Philip & Amy
"I want to thank you and your team for the great job you did on our pool. It's refreshing to deal with a company that does what it says it is going to do. Thanks again and may God continue to bless you and your company."
"This letter is to commend the entire company of Brown's Pools on the wonderful job the company did on installing our in-ground pool. From the beginning your company showed true craftsmanship in building our pool all the way to the end. This new addition to our home not only adds value but creates a vacation environment right in our own backyard. We will be more than grateful for your company to use us as a reference any time."
Mark & Rebecca
"I am writing in appreciation of the excellent job your staff did in helping build my first ever in-ground pool. Your representative was very helpful and patient during the purchasing process in which, at times, I was confused and scared. He took the time to answer and deal with all of my questions and concerns, which were overwhelming at times. Due to the amount of money I was spending, along with the apprehension of being ignorant about the process, he was an invaluable asset to me. I would like to thank Brown's Pools for making my future summers all that I want them to be. I will happily refer others to Brown's Pools for all of their pool needs."
"Thanks for a job well done!"
Tim & Elaine
"I just wanted to thank you for taking care of the problems that I had with our pool. The men you sent out were wonderful! Thank you for caring and making things right! "
"Thanks so much for your patience and the great customer service you provide! "
"This letter is to express our sincere gratitude for the level of customer service we received from one of your employees. She went above and beyond in assisting us. Her level of professionalism and true kindness goes back to a day when the customer was the important part of a business transaction. She made several phone calls to different manufacturers in an attempt to find a solution to our problem. When a solution could not be found, she helped create a solution. Her actions have made us Brown's customers for all our pool needs. We will, without doubt, refer our family and friends to your company because of the treatment we've received."
Tom and NaCole
Deana Marino Young (Posted from Facebook)
I love my pool installed and care for by Brown's Pool of Newnan.
My pool liner is already in! Thanks!!!
Alicia Hambrick Benefield (Posted From Facebook)