Repair Request
Brown's Pools & Spas is a full-service repair company that is also a warranty center for all major pool manufacturers. Brown's Pools & Spas strives to provide our customers with the service they expect, industry-trained technicians, dependability, and honesty.
When you let us perform your service and repair request, this is what it will usually look like:
Step 1: Scheduling the appointment and data gathering: When you call us to schedule the appointment, you will speak with one of our skilled service assistants. This person will ask you detailed questions about the type of repair you need. It is important to know which piece of equipment needs repair and be able to explain what is going on. For example, your pool pump is leaking.
Step 2: Notification and confirmation of the service: The day before your scheduled pool service and repair, Brown's Pools & Spas will contact you at the phone number you provided and notify you of a two-hour window when our technician will arrive at your home.
Step 3: Professional assessment and repair: When our technician enters your property, we are prepared to address the problem based on the information you provided during the first step. This is why the more information you provide, the better. All of our repair technicians come to your home with a printed work order that states the problem you are experiencing. We will knock on the door to alert you that we are on the property. Most normal repair calls will be completed the same day. However, if you do have an unusal repair or part, a follow-up visit may be required, which our technician would explain to you while at your home.
Step 4: Job completion: Once the repair has been completed, we will alert you again of the finished job.
Brown’s Pools & Spas performs service repairs on the following:
- Automation repair and installation
- Pump motor repair and installation
- Filter installation (Sand, DE, or Cartridge)
- Filter cartridge replacement
- DE grid assembly replacement or cleaning
- Sand changes on all sand filter types
- Booster pump repair and installation
- Leak detection and repair
- Heater diagnostic, repair, and installation
- Time clock repair and installation
- Plumbing leaks
- Electrical work (performed by our own certified electricians)
- Pool vacuum repair
- Salt system repair and installation
- Hot tub diagnosis and repair
Schedule Repair Request